SAN DIEGO -- Opengear, a Digi International company (NASDAQ: DGII, www.digi.com) and provider of secure and Smart Out of Band™ management solutions, announced a major transformation in how organizations buy, deploy, and maintain their network infrastructure.
Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. This shift turns support into a strategic asset, enabling IT leaders to plan more confidently, reduce risk, and simplify the path to network resilience.
“This marks a meaningful evolution in the way we support our customers,” said Patrick Quirk, President and General Manager, Opengear. “We’re delivering peace of mind through smarter coverage, flexible service options, and a consistent, long-term ownership experience. This is a foundational shift to help our customers scale resiliently and predictably.”
Built-In Support, Tailored for Modern IT
With today’s infrastructure under constant pressure to deliver uptime, Opengear’s support model takes the guesswork out of ownership and scales with operational needs.
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Five years, standard: Every new Opengear device comes with 5 years of hardware protection — no forms, no added cost, no surprises
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Two SLA-backed support tiers:
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Foundation: 8x5 support, advanced hardware replacement, and guaranteed response SLAs
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Premium: 24x7x365 coverage, accelerated escalation, senior technical experts, and — for enterprise customers — dedicated advocates and 60 hours of annual professional services
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Simplified purchasing: By requiring support on all new appliances and standardizing SKUs, Opengear eliminates quoting complexity and aligns long-term total cost of ownership (TCO)
See It First at Cisco Live 2025
Opengear will showcase its integrated support platform at
Cisco Live 2025, June 8-12
in San Diego. Attendees are invited to:
·Connect with Opengear product leaders and spokespeople
·Explore how integrated support is embedded across Opengear appliances
·Learn about the differences between
Foundation and
Premium support tiers in live discussions and guided walkthroughs
Or you can visit
www.opengear.com/support_solution/.
